Frequently asked questions
What is the return policy?
Returns Policy
We have a strict 30 days refund policy, this means within 30 days of purchase. The product will need to sent back at the customer's cost and needs to be in new and unused condition. Any signs of wear and tear or labels removed, a refund will not be accepted.
Returns will need to be sent at the cost of the customer, we do not provide a returns delivery service.
Where to send a return
Email support@tiptopuk.co.uk, quote your order number and our team will be able to help you.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to confirm that we have processed your refund. Please allow 14 days working days for the refund to show.
If the returned item does not pass our inspection, we will let you know via email.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Who can I contact about my order?
Please email support@tiptopuk.co.uk and quote your order number. We will get back to you ASAP.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.